Bonus Miles

Last weekend’s flight from SJC.   A rare lengthy mechanical delay.    Bonus miles for the day on the plane.

October 23, 2009

Dear Rick:

After hearing from our manager in San Jose about the delay of flight 828 on
October 17, we wanted to take the opportunity to apologize to you. That situation must have been frustrating (to say the least) and we are genuinely sorry that we didn’t get you to Chicago as planned.

It’s completely reasonable for our valued customers to rely on the scheduled arrival and departure of our flights. For that reason, the on-time operation of our flights is one of our most important service goals. While the delay of your flight was necessary, you can be sure that we will continue our efforts to depart as scheduled.

Sometimes an apology and promise to do better just aren’t adequate and so we’ve added 5,000 Customer Service bonus miles to your AAdvantage® account. This mileage adjustment should appear in your account very soon, and you can view your account.

Your continued business means a lot to us and we’d consider it a privilege to welcome you on board again soon.

Sincerely,
Customer Relations
American Airlines

One thought on “Bonus Miles

  1. KEN WALKENBACH

    That was very generous. I only fly AA for this reason. May I cite an example? I recently cancelled a trip to Anc. AK, via AK Airlines,which is one and the same as AA. I wanted to use the unused ticket from AK Airelines to a flight to Vegas via AA. They told me to piss up a rope.

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